Restrictions and Prohibitions

Defenda Transport & Logistics Ltd which trades as Defenda Couriers & ParcelPort is a multi-level carrier of goods within its own fleet of vehicles or by reselling on behalf of the UK’s leading parcel carriers. For Terms & Conditions applicable to the carriage of goods aboard one of our own or a network partner’s dedicated or groupage vehicles see here

 

Whichever service you select, it is imperative that for insurance purposes that all items are securely and appropriately packaged in cartons or other suitable outer cases. For packaging guidance visit our packaging guide here

 

Parcels We Send Through Third Party Carriers

 

Whilst each of the carriers who’s services we sell have their own individual T & C’s including a set of restrictions & prohibitions – below you will find Parcelforce’s (our most used third party carrier) guide to the sort of goods that can’t be sent or can be sent but carry some restrictions regarding their shipping. Similar restrictions will also apply to other carriers and if you have any doubts about the items you wish to send – please seek our advice by calling 024 76 466000 during normal office hours.

Whilst in most situations items we send on your behalf will be delivered to the address you supply, because a signature is required by the driver, we may leave items with a neighbour if nobody is available to sign at the original address. This will hopefully prevent avoidable delays in many cases. Where Parcelforce is the selected carrier an item may be left at a local Post Office for collection by the intended recipient. In such cases your customer should produce identification when collecting from their Post Office.

We use ParcelForce for many of our domestic and international parcel deliveries. It may be worth you taking a look at a booklet which has been produced by ParcelForce to help potential shippers understand the rules around shipping to UK or international destinations.

 

Parcelforce Worldwide Prohibitions and Restrictions Booklet

Conditions of Carriage

General prohibitions and restrictions

RESTRICTED GOODS

Alcoholic beverages

Alcoholic beverage type

UK destinations

International destinations

Alcoholic beverages and liquids (less than 24% ABV), e.g. beer; ale; cider; fortified wine; champagne Yes Yes
Alcoholic beverages and liquids (24-70% ABV), e.g. whiskey; vodka; most spirits and liqueurs No No
Alcoholic beverages and liquids (greater than 70% ABV) No No

Volume must not exceed 1 litre for any one item and no more than two items can be sent in any one package. The items must be securely closed and placed in a leak-proof liner, such as a sealed polythen bag. Surround with absorbent material and sufficient cushioning material to protect each item from breakage. Mark as ‘FRAGILE’ when sending glass bottles.

Batteries

The table below outlines what type of battery can or cannot be sent:

Battery type

UK destinations

International destinations

Alkaline, nickel metal hydride (NiMH) or nickel cadmium (NiCd) batteries, including household AA and AAA Yes Yes
New and used lithium ion and lithium polymer batteries sent with equipment (e.g. rechargeable batteries sent with equipment but not installed in the equipment) No No
New and used Lithium ion/polymer batteries contained in equipment (e.g. rechargeable batteries found in electronic devices) Yes Yes
New and used Lithium ion/polymer batteries sent on their own (e.g. lithium batteries sent as replacements) No No
Lithium metal batteries sent with equipment (e.g. non-rechargeable batteries found with electronic devices) No No
Lithium metal batteries contained in equipment (e.g. non-rechargeable batteries found in electronic devices) Yes Yes
New and used Lithium metal batteries sent on their own (e.g. lithium batteries sent as replacements) No No
New wet, non-spillable batteries (e.g. sealed lead acid batteries, absorbed glass mat and gel cell batteries) No No
Batteries classified as dangerous goods and certain used batteries that are classified as dangerous goods by the latest edition of the Technical Instructions for Safe Transport of
Dangerous Goods by Air published by the International Civil Aviation Organisation (ICAO) including wet spillable lead acid/lead alkaline batteries (including car batteries), lithium batteries when not sent with or inequipment, damaged batteries of any type, together with used alkaline and nickel metal hydride batteries
No No

The following details requirements for each battery type that can be sent:

Alkaline, nickel metal hydride (NiMH) or nickel cadmium (NiCd) batteries – Must be new and sent unopened in their original retail packaging. Surround with cushioning material e.g. bubble wrap. The sender’s name and return address must be clearly visible on the outer packaging.

Lithium ion/polymer batteries contained in equipment – Each package must contain no more than four cells or two batteries installed in equipment. The maximum net quantity of cells or batteries is 5kg per package. Watt-hour rating must not exceed 20Wh per cell or 100Wh per battery. Each cell and battery must be of a type proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, section 38.3. Batteries are subject to these tests irrespective of whether the cells of which they are composed have been so tested. Cells and batteries must be manufactured under a quality management programme as specified in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air. Cells or batteries that are defective for safety reasons, or that have been damaged, are forbidden.

Any person preparing or offering cells or batteries in equipment for transport must receive adequate instruction on the requirements commensurate with their responsibilities. Cells and batteries must be protected against short circuit. The equipment containing cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation. The sender’s name and return address must be clearly visible on the outer packaging.

Lithium metal/alloy batteries contained in equipment – Each package must contain no more than four cells or two batteries installed in equipment. The maximum net quantity of cells or batteries is 5kg per package. The lithium content must not be more than 1g per cell or 2g per battery. Each cell and battery must be of a type proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, section 38.3. Batteries are subject to these tests irrespective of whether the cells of which they are composed have been so tested. Cells and batteries must be manufactured under a quality management programme as specified in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air. Cells or batteries that are defective for safety reasons, or that have been damaged, are forbidden.

Any person preparing or offering cells or batteries in equipment for transport must receive adequate instruction on the requirements commensurate with their responsibilities. Cells and batteries must be protected against short circuit. The equipment containing cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation. The sender’s name and return address must be clearly visible on the outer packaging.

Biological Substance

Diagnostic specimens including blood and urine. Category B (UN3373) as classified in the latest edition of the Technical Instructions for Safe Transport of Dangerous Goods by Air published by the International Civil Aviation Organisation (ICAO). May only be sent by, or at the specific request of, a qualified medical practitioner, registered dental practitioner, veterinary surgeon, registered nurse or a recognised laboratory or institution. The total sample volume/mass in any parcel must not exceed 50ml/50g. All biological substances must be posted in packaging that complies with Packaging Instruction 650, such as the Safebox product. The sender’s name and return address must be clearly visible on the outer packaging.
Infectious Substances assigned to Category B are only permitted for destinations within the United Kingdom.

Financial documents

None of the following can be sent on any Parcelforce Worldwide export service. They can be sent on a Parcelforce Worldwide UK service, however these items are excluded from compensation.
Money: bankers drafts, current bank notes, currency notes or coins, postal orders, cheques or dividend warrants, bearer securities including share warrants, scrips, or subscription certificates, bonds or relative coupons, unfranked postage or revenue stamps, (except a revenue stamp embossed or impressed on an instrument which has been executed); coupons, vouchers, tokens, lottery tickets, scratch cards or similar items which can be exchanged themselves or with any other item for money, goods or services; national insurance stamps; all tickets, including travel and events. Out of circulation coins (not made of Silver or Gold) are classed as Collectables.

International export licences and international packaging

Items requiring Parcelforce Worldwide to obtain any special licence or permit for transportation, importation or exportation; or consignments with a declared value for customs in excess of that permitted for the particular destination should not be sent on any international service. Please note: Any items that are wet, leaking or emit an odour of any kind cannot be sent on any of our globalexpress services. Any items packaged in Kraft paper cannot be sent via our globalexpress service.

Living creatures

Certain living creatures are accepted only if enclosed in packs constructed so as to prevent injury to Parcelforce Worldwide staff, its agents or damage to other packages.
The following are accepted: bees, destroyers of noxious pests and other insects sent to or from officially recognized institutions, leeches and certain parasites, silkworms.
In addition the following may be sent to destinations in Zones 1 to 3: caterpillars, earthworms, fish fry and eggs, lugworms, maggots, mealworms, pupae and chrysalides and ragworms. To send any of the above, express9, express10, expressAM or express24 services must be used for Zones 1 to 3. No other living creatures are acceptable. No living creatures can be sent through the globalexpress service and to certain destinations on the globalpriority and globalvalue services.

Perishables

Fresh fruit, meat, fish and other perishable articles should be able to withstand transit times of at least 48 hours and must be sent by guaranteed next day service as a minimum requirement within the UK . Packages must be clearly labelled “PERISHABLE”. Packages of fish should be smoked or chilled, and sealed in vacuum packs before consignment. In all cases they must be enclosed in adequate polystyrene containment to prevent contamination. It is the responsibility of the shipper to package all perishable articles in such a manner that during transport within the system the contents are kept at an appropriate temperature that is unlikely to give rise to a risk to health.

Certain international destinations prohibit the import of perishable articles, including perishable and non-perishable foodstuffs. Please check individual country restrictions before sending consignments containing perishable foodstuffs or articles (including plants, flowers, medicines, seeds and other vegetable products intended for further processing) using our globalpriority service. Perishable articles cannot be sent using our globalexpress, globalvalue or globaleconomy services. For more information about service availability, or for country-specific prohibitions, exclusions or licence requirements, please refer to our worldwide directory or ask at a Post Office® branch.

Plants

Live plants may only be sent in accordance with the terms and conditions set out in the heading ‘Perishable articles and foodstuffs’ above.

Prescription medicines and drugs sent for scientific purposes

Prescription drugs sent for medical or scientific purposes, for example from a medical practitioner to a hospital, must contain the address and telephone number of the sender in case of non-delivery, so that they may be returned without delay. The properties of these drugs, when classified by the sender, should not meet any of the criteria of the 9 classes of dangerous goods. Drugs in prescription quantities may be sent by private individuals in the case of emergencies. In all cases, the sender’s name, address and telephone number must be included on the inside of the package.

Radioactive materials

Radioactive materials not classified as dangerous goods in the latest edition of the Technical Instructions for the Safe Transport of Dangerous Goods by Air published by the International Civil Aviation Organisation (ICAO), such as samples of granite rock, can be sent to UK and International destinations. Surround with cushioning material e.g. bubble wrap. The sender’s name and return address must be clearly visible on the outer packaging.

Sharp objects and instruments (including scissors and kitchen knives or utensils)

These items may only be posted if they are packaged appropriately so that they do not present a risk to employees, other packages or recipients.

Works of art

Works of art cannot be exported to certain destinations on the Parcel Force globalpriority and globalvalue services and are excluded from compensation for loss and damage with globalexpress although they can be sent using this service.

globalexpress Specific Prohibitions

In addition to the prohibitions and restrictions set out and/or referred to above, the following items must not be sent through the globalexpress service:

  • foodstuffs and perishable food articles and beverages requiring refrigeration or other environmental control;

  • plants and plant material, including seeds and cut flowers (cut flowers are acceptable to certain destinations, information available upon request);

  • perishables;

  • wet ice (frozen water);

  • items requiring Parcelforce Worldwide to obtain any special licence or permit for transportation, importation or exportation;

  • consignments with a declared value for customs in excess of that permitted;

  • parcels that are wet, leaking or emit an odour of any kind;

  • parcels that are wrapped in kraft paper;

  • live animals and insects.

In addition to the prohibitions set out above, the following items are excluded from our liability for compensation for globalexpress:

  • Artwork, including any work created or developed by the application of skill, taste or creative talent for sale, display or collection. This includes without limitation, items such as paintings, drawings, vases, tapestries, limited-edition prints, fine art, statues, sculptures, collector’s items, customised or personalised musical instruments or similar items.

  • Film, photographic images, including photographic negatives, photographic chromes and photographic slides.

  • Any commodity that by its inherent nature is particularly susceptible to damage, or the market value of which is particularly variable or difficult to ascertain.

PROHIBITED GOODS

In the event of Parcelforce Worldwide returning an item to the sender due to contravention of customs regulations for Prohibited Goods, the charges will not be refunded and a return charge may apply.

Arms and Ammunition

All firearms including: imitations and antiques; paint-ball or toy guns; taser guns; air rifles, air pistols, components of firearms and all other items similar to, or resembling the foregoing are prohibited. All ammunition (including components thereof) and airgun pellets are also prohibited.

Christmas Crackers

Christmas crackers are prohibited.

Counterfeit currency

Counterfeit currency and counterfeit stamps are prohibited.

Dangerous Goods

To comply with strict transport regulations and in line with other parcel delivery companies, Parcelforce Worldwide does not carry the majority of goods classified as dangerous in the latest edition of the International Civil Aviation Organization’s Technical Instructions for the Safe Transport of Dangerous Goods by Air. Prohibited dangerous goods include (for example):

  • Explosives such as fireworks, flares and blasting caps

  • Gases including cylinders for camping stoves, gas cartridges, fire extinguishers and scuba tanks

  • Flammable liquids including acetone, benzene, petroleum, lighter fluid, solvent-based paint thinners and removers and many paints, enamels and adhesives

  • Flammable solids including magnesium, phosphorous, potassium, sodium, sodium hydride, zinc powder, fire lighters and matches

  • Oxidising materials or organic peroxides, (including many disinfectants, nitrates and hair dyes or colourants containing peroxide)

  • Toxic or infectious substances

  • Radioactive material

  • Corrosives including acids, corrosive paint and rust removers, caustic soda, some dyes, mercury and gallium metal

  • Miscellaneous, e.g. car airbag inflators, dry ice

Unless specifically identified within the Restricted Goods section above, we do not carry dangerous goods and such items are not covered by our compensation. Sending prohibited goods or failing to comply with the conditions which apply to those that are permitted is a criminal offence which may result in prosecution. In such circumstances, Parcelforce Worldwide may deal with the goods as it sees fit, including destroying or disposing of the relevant items.

Damaged batteries

Damaged batteries of any sort and those identified by the manufacturer as being defective for safety reasons are strictly prohibited and must not be sent.

Drugs and certain substances

Controlled drugs and drugs detailed in the Misuse of Drugs Act 1971 (as amended) may not be sent by any Parcelforce Worldwide service. Those discovered in transit will be stopped, and handed to Customs or the Police, who may take legal action against the sender and/or recipient. Examples: cocaine, cannabis resin, LSD, heroin, amyl nitrate, leaves from the Catha Edulia plant, narcotics, morphine, opium, psychotropic substances etc.
Controlled drugs and drugs detailed in the Misuse of Drugs Act 1971 (as amended) may not be sent by any Parcelforce Worldwide service. Those discovered in transit will be stopped and handed to HM Revenue & Customs or the police, who may take legal action against the sender and/or recipient.

Certain other substances which may be prohibited or are illegal to import or export to and from certain countries, or which Parcelforce Worldwide considers to have as having an effect similar to a Controlled Drug may be deemed as prohibited by Parcelforce Worldwide.

Frozen food

For all international services, foodstuffs and perishable food articles and beverages requiring refrigeration or other environmental control are prohibited.

Foreign and illegal lottery tickets

Foreign and illegal lottery tickets and related advertisments for illegal lotteries are prohibited.

Goods made in foreign prisons

Goods made in foreign prisons (except those imported for a non-commercial purpose) of a kind not manufactured in the UK or those in transit.

Human and animal remains

Human and animal remains (including ashes) are prohibited.

Indecent, obscene or offensive articles

Including pornography as detailed in Part 5 of the Criminal Justice and Immigration Act 2008 and indecent photographs or pseudo-photographs of a child as detailed in section 160 and 161 of the Criminal Justice Act 1988. Indecent, obscene or offensive communications, prints, photographs, books or other articles, and packets bearing grossly offensive, indecent or obscene words, marks or designs are prohibited. Those discovered in transit will be stopped, and handed to Customs or the Police, who may take legal action against the sender and/or recipient.

Infectious substances

Infectious substances assigned to Category A (UN2814 or UN2900) as classified in the latest edition of the ICAO Technical Instructions for Safe Transport of Dangerous Goods by Air are prohibited. Clinical and medical waste, including contaminated dressings, bandages and needles, is prohibited.

Live animals or insects

For all international services live animals (including snakes, mice and reptiles) are prohibited.

Misleading endorsements

Parcels must not bear words, marks or designs which are unauthorised and which may reasonably lead the recipient to believe that the package has been sent On Her Majesty’s Service.

Waste, dirt, filth or refuse

Foul or disgusting material (including household waste) is prohibited.

Wet ice (frozen water)

Insurance & Compensation For Your Items If Lost Or Damaged

Goods Defenda Transport & Logistics Ltd sends through a third party carrier (such as Parcelforce Worldwide) on your behalf, shall be covered in accordance with that particular carrier’s terms and conditions regarding insurance and compensation for lost and damaged goods.

Parcelforce currently provide compensation of up to £100 for goods sent on a 24 hour (next working day service) & £50.00 for those sent on a 48 hour (two working day service), provided the sender has complied with the rules Parcelforce have in place at the time of shipping. Please contact us for further details or visit the Parcelforce website.

Other carriers than Parcelforce may be used for heavier or bulky items or for different international destinations. These carriers provide various insurance & compensation levels & options. For clarification of which carrier is being used for your particular shipment please contact us for details on their prevailing insurance and restrictions.

Defenda Transport & Logistics Ltd and its third party carriers accept no responsibility for consequential losses that may be incurred by using our services.

Items ParcelForce exclude from compensation

 

Please be aware that the following goods are excluded from compensation: Compensation for loss or damage will not be paid if parcels are strapped together or bound to another parcel.

 

Any dangerous, hazardous and prohibited goods

Please see above or visit ParcelForce’s prohibitions and restrictions pages for the latest information.

 

Fragile*

 

* In the case of these fragile items, we will pay refunds in the case of delay (timed delivery) and compensation for loss, but not damage to the items.

• Automotive parts and body work – including doors, bumpers and headlights

• Cases (including suitcases and musical instrument cases) when used as external packaging

• Ceramics or composites wholly or partially made of china and/or porcelain

• Computer monitors – including laptops, all-in-one desktops and iMacs

• Fossils, rock and stone items – including  fragranite

• Furniture – flat packed and ready built

• Glassware – items wholly or partially made of glass or containing glass, e.g. bottles, picture frames, TV’s and laptops that contain glass

• Lighting – damage in transit or in handling of fluorescent tubes, neon lighting, x-ray tubes, light bulbs or any other inherently fragile items

• Marble or any stone derivatives

• Plaster items – including Plaster of Paris, fibre clay

• Resin items including amorphite, amber and composites

• Televisions – including CRT, LCD, LED and Plasma screens

• Eggs

• Cakes of all types

 

Musical instruments

 

Musical instruments – no enhanced compensation is available

 

Perishable foodstuffs and articles

 

• All perishable foodstuffs and articles (including plants, flowers, medicines, seeds and other vegetable products intended for further processing), may only be sent in accordance with the terms and conditions set out under the heading “Perishable foodstuffs and articles” in the “Restricted Goods” section of this page. In the case of Consignments for delivery in the UK which contain perishable foodstuffs or articles, these must be sent by a guaranteed next day service as a minimum requirement, and be able to withstand transit times of at least 48 hours. Claims for damage will not be accepted where the goods have perished and the parcel was delivered within 48 hours. Please also note that claims for damage caused by late delivery will not be accepted where this was outside of our control. In the case of Consignments containing perishable foodstuffs or articles sent using our International Services, we will not pay compensation for loss or delay of the Consignment or damage to the items.

 

Money and negotiable documents 

 

Money, coins, financial documents (money’s equivalent). This includes bankers drafts, current bank notes, currency notes or coins, postal orders, cheques or dividend warranties, bearer securities including share warrants, scripts or subscription certificates, bonds or relative coupons, unfranked postage stamps or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed), coupons, vouchers, tokens, lottery tickets, scratch cards or similar items which can be exchanged themselves or with any other item for money, goods or services, national insurance stamps, all tickets, including travel and events. Out of circulation coins (not made of gold or silver) are classed as collectables.

• Negotiable documents, stamps, unobliterated postage or revenue stamps. Out of circulation stamps are treated as collectables for compensation purposes

• Tickets or tickets which are exchangeable for goods or services e.g. airline tickets

 

Valuables

 

• Antiques (objects over 100 years old)

• Articles made largely or wholly of gold, silver or other precious metals

• Diamonds and other precious stones

• Fur (except imitation)

• Jewellery (except imitation)

• Sim cards

• Watches and watch movements.

 

The following items are excluded from our liability for compensation for globalexpress:

 

Artwork, including any work created or developed by the application of skill, taste or creative talent for sale, display or collection. This includes without limitation, items such as paintings, drawings, vases, tapestries, limited-edition prints, fine art, statues, sculptures, collector’s items, customized or personalized musical instruments or similar items.

• Film, photographic images, including photographic negatives, photographic chromes and photographic slides.

• Other: Any item or commodity that by its inherent nature is particularly susceptible to damage, or the market value of which is particularly variable or difficult to ascertain are also excluded from compensation cover.

 

Auction websites

 

To process claims for loss or damage for items purchased using an auction website, the auction reference number and final receipts of purchase will be required.

 

Collectable items

 

Items which have appreciated in value either due to their scarcity or due to their being out of production are not excluded from cover. However, any loss of, or damage to, any collectable shall be limited to the actual price paid for the collectable and shall not exceed Parcelforce Worldwide’s stated limits of compensation as set out in the compensation table, subject to the customer providing satisfactory written or printed evidence.

 

Items sent overseas

 

Claims for compensation for loss or damage will not be accepted where the goods shipped are prohibited by the country of destination. For some international destinations there is no compensation payable for any service. The countries to which this restriction applies can vary, so please check ParcelForce’s individual country directory before sending.

International Shipments & Deliveries

We offer extremely low prices on sending parcels overseas from the UK. We can also take care of your heavier items utilising one of our own dedicated or groupage vehicles, or by assigning your goods to one of our international network partners.

A fully tracked and signed for service for most international destinations is provided at no additional cost, giving you and your shipment’s intended recipient peace of mind whilst your goods are in transit.

 

Check what you are able to ship internationally

 

When sending parcels or other items overseas, additional restrictions may be applied by both the carrier or by the destination country.

Although we do have a list of prohibited items that cannot generally be sent by couriers, each nation would have their own restrictions that you need to make yourself aware of. For instance, Canada, the US and other countries around the world have restrictions on the importation of wood and food products. Some restrictions like firearms & narcotics may seem obvious but others may be less so.

It’s therefore crucial that when you book your international parcel or other delivery that you describe the contents of the parcel as clearly and as accurately as possible – so that the courier/carrier has another opportunity to ensure that nothing illegal is being carried.

 

Taxes & Import Charges

 

Shipments for delivery outside of the European Union may be subject to additional import Duties & Taxes. Defenda Transport & Logistics Ltd or any of its partners will if requested attempt to establish if and what the charges are likely to be. However, they are variable and are ultimately the responsibility of the sender or recipient. We therefore can accept no responsibility for any taxes, duties or storage charges incurred as a result of the sender failing to familiarise themselves with the import tariffs imposed by the destination country of their shipment.